Refund policy
Due to the nature of our products, we will only accept a return, exchange or refund via store credit if the product(s) were arrived to you fundamentally defective or damaged during transit. Please note we do not offer refunds on change of mind purchases.
Where your products were damaged during this time, please contact us via our contact template on the 'Contact Us' page, with your order number and proof of damage within 48 hours of receiving the order.
We try our best to accept all items returned to us, however, please observe our policy as follows:
OUR POLICY
1. Orders must be returned to us within 14 days from date of purchase (as indicated on your order). Returns outside this period will be sent back to you.
2. Items must be returned in their original condition. This means the products are in their packaging and have no stains/marks/odors.
3. No returns or exchange for items purchased using a credit note and sale items, as well as gift cards.
4. Store credit is valid for 12 months from date of issue and cannot be used in conjunction with any other offers.
5. The customer must cover for the cost of the return shipping. We will not be held responsible for parcels that are lost and cannot be traced with a tracking number.
In the event that an item is returned in a condition not satisfied by our criteria above, we will have to send it back to you and this may incur additional costs.
RETURN PROCESS
Orders must be returned to us within 14 days from date of purchase.
Contact us via our contact template on the 'Contact Us' page, with your order number.
IMPORTANT NOTE: It could take between 3-12 days for the parcel to reach us. Once received, processing a return usually takes place within 2-5 business days. Upon arrival, we will inspect the item/s and issue you with store credit. When making a new purchase using store credit, store credit will not be applied on new shipping cost. Customer must pay for new shipping cost.